FAQs for Fashion Lovers and Valued Members

A few questions and answers to put your mind at ease

Q: How do I know that my personal information is safe?

A: 36Boutiques, as part of MiH Internet Africa (Pty) Ltd, subscribes to a code of ethics that guides all our decisions. We will never sell, misuse or share your personal details with any third party without your express written permission and knowledge. We also undertake to protect this information with world-class digital security to prevent any malicious intent by outside third parties. We welcome any questions you may have in this regard.

Q: How do I track my order?

A: We have put in place one of the most robust and cost-effective courier service in SA online fashion. Our courier partner, Berco Express , will track your parcel every step of the way, and you welcome to contact our call centre to track this or update the delivery address/times.

Q: Can I return my order?

A: We understand that even with the forward thinking solution of capturing and using your own size in your My Account section, and the brand specific sizing guides, that sometimes things just don’t fit. Rest assured that we are fully compliant with the latest legislation and prioritise our members' needs. All items bought, irrespective of the reasoning for the return (be it fit, size or manufacturing fault) are allowed a 7-day return period. For more information on your rights please refer to our Terms & Conditions (hyperlink to Ts&Cs page).

Q: Can I only pay with a credit card?

A: You are able to use any South African Visa, Mastercard and American Express credit cards and certain cheque cards. We do not currently support Diner’s Club cards.

Q: Can I collect my deliveries?

A: Yes, please select this option on checkout with your purchase. We are based on Adderley Street, in Cape Town (South Africa). Our office hours (for collection) are Monday-Friday 8am to 4:30pm and closed on Sundays and Public Holidays. These constraints apply to returns too.